Using AI Tools Responsibly in Aged Care: A Governa and Norma-Aligned Guide
Artificial intelligence tools are increasingly present in Australian aged care — from rostering software to voice assistants to clinical decision support. Used responsibly, AI can reduce administrative burden, improve access to information and support better care outcomes. Used carelessly, it can introduce privacy risks, reinforce clinical errors and expose providers to regulatory liability. This guide helps your team understand what responsible AI use looks like in aged care — and how Norma by Governa sets the standard for safe, policy-grounded AI assistance.
What This Guide Covers
- What AI tools are being used in aged care today — a practical overview
- The risks of AI in aged care — hallucinations, bias, data privacy and liability
- Privacy obligations — what consumer data can and cannot be used with AI tools
- Governance requirements for AI under Standard 2 (The Organisation)
- What makes an AI tool 'responsible' in an aged care context
- How Norma by Governa works — grounded in your policies, not the open internet
- Staff responsibilities when using AI for care-related questions
- Escalation — when AI answers are not enough and clinical judgement is required
Key Learning Outcomes
- Describe the types of AI tools present in aged care and the purpose of each
- Identify the risks associated with irresponsible AI use — including privacy, accuracy and liability
- Apply your facility's AI use policy when accessing AI-assisted tools at work
- Understand how Norma by Governa provides grounded, policy-aligned responses — and its limitations
- Know when to escalate beyond AI to a clinical professional or manager
Who Should Complete This Training
All aged care staff who use or may use AI tools in their work — including PCAs, RNs, care managers, lifestyle coordinators and administrative staff. Leadership teams should also complete the governance section. This training should be completed before any AI tool is accessed in the workplace.
Alignment to the Strengthened Aged Care Quality Standards
Relevant to Standard 2 (The Organisation), which requires providers to have governance frameworks that manage technology, data and risk. Providers deploying AI tools must ensure those tools are used in ways that are consistent with their obligations to consumers under all seven Standards — and that staff understand how and when to rely on AI-generated information.
Norma by Governa: AI That Knows Your Policies
Unlike general AI tools, Norma is grounded exclusively in your facility's own policies, procedures and the Strengthened Aged Care Quality Standards. No hallucinations. No open internet. Just accurate, policy-aligned answers for your team, right when they need them.
